Terms and Conditions of Use from 02/08/2012
The Terms and Conditions apply to all orders placed on the website www.hongkongeek.com from the 01/01/2011 included. HONGKONGEEK.COM reserves the right to adapt or to modify these general terms and conditions at any time. The present general conditions are available from the order date. The presents general conditions of use can be adapted or modified at any time by LC TRADING Ltd the company owner of the www.hongkongeek.com website. These adaptations or modifications are opposable from their online release date and cannot be applicable to orders prior to this date.
LC TRADING Ltd company is registered in Hong Kong under the number 1401131.
The customer's "click", as an order form, constitutes an electronic signature which has, between parties, the same value as a handwritten signature. The "click" and the acceptation of the terms and conditions (check-box) constitute an irrevocable and unreserved acceptance of the customer’s order.
Our product offers and product prices are valid as long as they are visible on the website while stock is available.
The most accurate pictures of the products are accompanied by comments written by HONGKONGEEK. These pictures can't match exactly with the real products. HONGKONGEEK.COM reserves the right to modify the descriptions and the pictures of the products at any time.
There is only one way to place an order, on our website www.hongkongeek.com
HONGKONGEEK.COM reserves the right to cancel or refuse orders without justification in case of functioning problem of the website or its database or in case of price error.
After validating your order you can use the following payment methods:
The indicated prices on our website include all taxes in Pounds Sterling, Euros and US Dollars and they include all taxes with VAT exempt. These prices do not include the delivery fees. The shipping fees are indicated during the order process and are added to the total amount of the selected products.
HONGKONGEEK.COM reserves the right to modify the prices at any time, the prices in effect are the prices at the moment of the order by the customer.
All our products are mainly sent from China. Therefore it is possible that you go through customs clearance. The delivery time includes the preparation of the package and the delivery time according to the carrier. Note that we are not responsible for a loss or a late delivery of your package caused by a third-party carrier company or by you. HONGKONGEEK.COM uses EMS (Express Mail Service), DHL or China Post as carriers.
You can find all details regarding carriers on this page "Delivery - Shipping charge". Shipping fees and delivery time will be indicated during the validation process of your order.
HONGKONGEEK.COM can not be held responsible for damages happened during the shipping. Before signing the receipt, please check carefully the package. If you find that the package is damaged, opened or refurbished, refuse it. Then contact the customer service (contact form) as soon as possible, we will help you with the steps to follow.
In case of address error from the customer when placing the order it is necessary to wait for the return of the package to the sender. On receipt of the package, HONGKONGEEK.COM will give you two options :
In case of a parcel lost or stolen by the transporter*, the last customer (the importer) is responsible for the parcel and will have to produce a document from the transporter proving the final loss of the parcel.At reception of this written proof, the site HONGKONGEEK.com will offer two alternatives:
*: The parcels sent between November 1st and January 31st will be considered as lost or stolen after a delay of 12 weeks.
The products being shipped from China, it is possible that the package clears through customs. As a buyer (importer), you are responsible for the costs associated with them. Therefore you will have to pay customs rights and the Value Added Tax (VAT) upon receipt of your package. Customs rights depend on the product type, a percentage is applied to the product which is designated by its TARIC code. Customs rights are calculated on the CIF value of the parcel (Cost Insurance and Freight, it includes the value of the product, insurance, if any, and freight cost) and VAT is calculated on the total, customs rights plus the CIF value.
Generally, these fees must be paid when the carrier brings you the package. We recommend that you check with the relevant institutions to know the exact charges of the destination country.
After delivery and after payment of these fees (if any) and that only concerns the orders of less than five hundred Euros (500€), you send the bill of the carrier by mail including the number of the package, the delivery date, the consignee's name and address and the amount of the fees. HONGKONGEEK.COM will refund by PAYPAL. (see the page DUTY FREE / VAT PAID BACK)
Promotional coupons or credit vouchers have to be used on the shopping cart page. A specific frame is destined to them. After entering the code in the appropriate field, you will have to validate it by clicking on the "Add" button. Your total amount will be updated taking into account your promotion.
These coupons are destined to a strictly personal use. In most cases, the coupon can be used only once.
In case of retraction, the customer has seven days from the delivery day to indicate it by email on the contact page. In case of retraction, only the product is refunded deduced of 15% of the amount of the order, shipping cost excluded. The order's shipping charges and the delivery fees to our logistics centre in China are not refunded.
All our products have a one year warranty by standard exchange or reparation according to the cases and the availability of the product concerned at the moment of the return. The warranty is applicable to defective products, manufacturing defects, latent defects, or during crashes in normal use of the device. Within the warranty period if the product can't be repaired, a new product will be sent. The warranty will not be applicable for crashes or damages due to improper use or abnormal use of the device, to modification (electric, electronic…), to theft, to mishandling, to damages caused by transport (see Article 8 - Shipping and Delivery) or due to an accident.
Whatever the return reasons, products must be returned to the logistics centre in China. The exact address will be sent by email. Your return package has to be completed including all documents, emails, accessories, products and a copy of the invoice. An incomplete package will lead to an exchange refusal. Therefore, please pack your products carefully as you will be held responsible for any damages made during the shipping of the returned goods.
Procedure: You must first contact us by email to the after-sale service through the contact form including the order number, the product concerned and the reason of the return so we can engage the return procedure. Before sending your package, please wait for our confirmation on the reason of the return. If the reasons are valid, send your package to the address we indicate (we will send it by mail). You will be informed of the return status process by email .
The products being shipped from China, it is possible that the package clears through customs. During the customs clearance some products looking like famous brand products don't comply with the safety norms of the destination country or are considered as counterfeits by the customs authorities of that country. As a customer (importer), you are obviously responsible for your order and the products it contains. We recommend that you check with the relevant institutions to know the exact charges of the destination country.
Although the importer (customer) is entirely responsible for his acts, in case of customs helding during the customs clearance HONGKONGEEK.COM will give you two options after presentation of the customs documents :
HONGKONGEEK.COM cannot be held responsible for the unfulfillment of a concluded contract due to unforeseeable circumstances or major circumstances.
All the visual (texts, images, pictures, illustrations) contents of the website are and remain the intellectual property of HONGKONGEEK.COM. Any reproductions, any representations or any utilisations, partial or total, of the contents done without authorisation is totally forbidden and constitute an offence of forgery.